Our Receptionists

Our receptionists focus on providing compassionate and efficient service for you and your pet, as well as maintaining medical records. They act as a link between you and your veterinarian, communicating questions and concerns, and scheduling appointments for your pets with doctors or technicians. They are also happy to provide information about flea, tick, and heartworm prevention. 

Our Receptionists


Amber always looks forward to coming in and spending the day with her team members and our wonderful clients. She feels blessed to work at Charlotte Street Animal Hospital and is happy to have the opportunity to learn new things every day. Outside of work Amber can be found spending time with her precious son who is the light of her life, her loving husband, and sweet fur babies: dogs, Emma, Chex, Jupiter and cat, Little Bean Sprout. 


Laura was born in Spain and grew up between countries. She obtained her degree in Zoology with her thesis in Marine Biology from University College Cork in Ireland. She discovered CSAH shortly after arriving in Asheville and is delighted to work with such a warm, loving team. On her time off she enjoys adventuring, self-discovery, learning, working with people, and travel. 


Randi moved to Asheville in 2003 after graduating summa cum laude and as “University Scholar” with her double B.A. Degree in Art History and English at Western Carolina University. When Randi joined the team at CSAH in 2005, she brought years of experience working at a privately funded humane society, where she also volunteered her time by writing their Pet of the Week column for the local newspaper, judging dog shows, organizing educational tours for local youth groups and schools, and promoting the affordable spay/neuter assistance program. At CSAH, Randi enjoys helping clients and assisting in many areas throughout the hospital, which include writing, editing, departmental scheduling, coaching, leading weekly receptionist team meetings, and whatever else is asked of her. Randi treasures any time spent with her lovely family and friends, and appreciates the rare time she spends on photography, writing, & painting.


Jen started working with animals in 2004 at Sweeten Creek Animal Hospital where she worked her way up to a technician position.  It is here that she got her first hands-on experience working with cats and dogs, as well as several species of birds and other exotics.  After a few years, she then moved on to working at REACH, excited to be able to help patients in an emergency setting.  Jen then came here to join CSAH's team as both a Veterinary Assistant and Receptionist.  Her expertise in all areas of the hospital make her a valuable team member and we are so happy to have her with us.  Jen shares her home with 3 small, lucky dogs: a sweet Cairn Terrier named Tessie, a special Yorkie mix named Taz, and a high-maintenance Bichon Frise that goes by the name of Roxie B., as well as 2 beloved cats: Luke and Bo.


A Greensboro native, Betsy earned her esthetician license and met her fiancé in Wilmington, NC.  After working as an esthetician for a couple of years, Betsy made the move to the field of animal care.  A life-long connection with animals lead her to become a dog groomer for the next 8 years.  After moving to the Asheville area in 2010, this bright young woman earned her Associates in Arts degree at Asheville Buncombe Technical Community College before joining the team at CSAH. Betsy loves meeting our patients and is often recognized by the beloved pets she has groomed in the past. In her spare time, Betsy can be found venturing to a new waterfall or hiking trail here in the mountains, as well as visiting the coast.  She enjoys being outdoors in the sunshine, attending live music shows, and dogs!  After saying goodbye to her beloved black lab mix, Sake, Betsy is looking forward to adopting a new friend soon.


Bio Coming Soon!


Evan is devoted to her boyfriend and family, including horses, goats, pigs, and beloved dog Wirly who accompanies her everywhere! Her hobbies include barrel racing and horse training. Evan discovered Charlotte Street Animal Hospital when she was seeking a career that would give her joy, and she looks forward to contributing her bright and caring energy to our amazing team!