We hope you and your loved ones are safe. Unfortunately, our hospital has sustained damage from the recent hurricane and will remain closed until repairs are complete.
Please refer to our list of emergency contacts if your pet needs urgent care.

  1. Home
  2. Patient Resources

Insurance & Payments

Find a payment solution that works for your budget.

We require full payment at the time of service. Please call us if you have questions about our accepted forms of payment.

Accepted Forms of Payment

  • Visa
  • MasterCard
  • American Express
  • Discover Card
  • Cash
  • Personal checks (with proper identification)
  • Pet insurance (see below)
  • CareCredit (see below)

A deposit may be required for some treatments or hospitalized care. Healthcare plans requiring comprehensive care may require a 50% deposit to begin your pet's treatment. While we sometimes offer in-house payment options for emergencies on a case-by-case basis, we do charge 1.5% interest on all outstanding account balances older than 30 days. If an account becomes 120 days past due, Charlotte Street Animal Hospital may choose to refer your account to an outside collection agency.

Charlotte Street Animal Hospital charges $27 for returned checks.

Wellness Plans & Preventative Care Plans

We have various plan options, depending on your budget and the stage of your pet’s life.

Wellness plans also complement most types of pet insurance. If you're interested in these plans, you can sign up by filling out the appropriate Patient Forms.

Insurance Options

Pet insurance works well in cases of injury and illness. Pet insurance premiums are typically paid on a monthly basis and can be used to help offset some of your pet’s treatment costs.

When using pet insurance, payment is typically due when services are rendered and then your insurance company will reimburse you if applicable.

If you're looking for a pet insurance provider, we suggest checking out Trupanion or PetHealthZone from Nationwide.

CareCredit

CareCredit is a healthcare credit card designed to help you pay for your pet’s health and wellness over time instead of having to pay for everything all at once.

Your CareCredit card can be used for a variety of veterinary procedures, including:

  • Exams
  • Spay and neutering
  • Dental cleaning
  • Parasite control and prevention
  • Medication
  • Vaccinations
  • Surgical procedures
  • And more

Learn more at CareCredit.com.

Book Appointment (828) 232-0440

"My dog has never liked going to the vet, but she does now! The entire staff caters 100% to my dog! I have never seen anything like it before in my life! They sent me pictures of her, and even let me visit her in the back. Previous vets I have been to would never allow that! You guys are truly amazing at what you do! I could never imagine going anywhere else for veterinary care!"

Anonymous

(828) 232-0440 Appointments
Arrow up icon Top